Frequently Asked Questions
Everything you need to know about your gear and your run.
How do I know which running shoe is right for my gait?
We recommend visiting one of our physical locations for a professional gait analysis. If shopping online, check our 'Shoe Finder' guide which categorizes footwear by neutral, stability, and motion control features.
What is your return policy for worn running shoes?
We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected after a few runs, you can return them for a store credit or exchange to ensure you find the perfect fit.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days. Orders placed before 2:00 PM CST are processed the same day. You will receive a tracking number via email as soon as your gear leaves our warehouse.
Do you offer professional fittings for sports bras and apparel?
Yes, our in-store experts are trained to provide professional fittings for both footwear and technical apparel to ensure maximum comfort and performance during your workouts.
Can I track my reward points from in-store purchases online?
Absolutely. By creating an account with the same email address used in-store, your TC Running Co rewards will automatically sync, allowing you to redeem points for discounts on future orders.
What should I do if my size is out of stock?
You can sign up for 'Back in Stock' notifications on the product page. We restock our core performance models weekly and will notify you immediately via email when your size is available.